Terms & Conditions

When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. To ensure that your purchase arrives as you expect we ask that you confirm your delivery address and personalisation steps at the checkout. If you are unhappy with any part of these Terms and Conditions, you should contact us info@dukieintheskywithdiamonds.com.

By placing an order through our website you are making an offer to Dukie In The Sky With Diamonds to purchase the goods outlined in your order upon the terms described. When you place an order, we will require your name, email address,  phone number, address, credit/debit details. This information is required in order to process your request or inform you of acceptance of your order. A contact phone number is needed so that we can get in touch with you if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order, it is only in this instance that we will pass on any of your contact information.
After placing an order online, we will provide you with confirmation that your order has been received and accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Please note, that we will not be able to meet any obligations as a result of the following reasons: If the product you ordered is out of stock. We are unable to authorise your payment. If it is identified that there is a product description or pricing error. If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, we will contact you either by telephone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within fourteen days of receiving the parcel.
Dukie In The Sky With Diamonds reserve the right to reject any offer of purchase by you at any point. Please note, that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party gains unauthorised access to any information that you supply when accessing or ordering from the Dukie In The Sky With Diamonds website.

Chargeable delivery is charged in accordance with the destination address of the order.

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Website Product Pricing & Descriptions

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered into our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note, that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor's representation of any colour will be completely accurate.

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Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 30 days of purchase.

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Returns Policy

In the unlikely event that a parcel arrives damaged or faulty please contact us info@dukieintheskywithdiamonds.com so we can arrange a replacement, exchange, or refund for you.

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If you wish to cancel your order and return it to us you must let us know within 30 days of receiving your parcel. This can be done by contacting info@dukieintheskywithdiamonds.com You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back, we will issue a full refund.

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Shipping & Fulfilment Policy

We make sure that your beautiful jewellery gets to you safely, and that is why we pack each piece securely with care.

We deliver our goods Worldwide with Royal Mail, Royal Mail International or all other international couriers as suitable.

There are no shipping fees for the UK orders.

We try to ship the goods the same day if ordered before 12 pm (excluding weekends & bank holidays).

Deliveries outside of the UK can take up to 5-14 working days (excluding weekends & bank holidays). We charge a standard shipping charge of £20 for all purchases outside of the UK.

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Disclaimer & Limitations of Liability

Dukie In The Sky With Diamonds does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Dukie In The Sky With Diamonds nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Dukie In The Sky With Diamonds or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Dukie In The Sky With Diamonds website, the supply of the products or their use of resale by you).
These limitations of liability, as outlined here, shall apply equally for the benefit of Dukie In The Sky With Diamonds and any other linked company as if references to Dukie In The Sky With Diamonds included references to each linked company.
Whilst we try and do everything reasonable to keep the information on this website up-to-date and correct, Dukie In The Sky With Diamonds do not give any warranty to its completeness or correctness and Dukie In The Sky With Diamonds cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.
Dukie In The Sky With Diamonds make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

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Privacy

Our Privacy Policy can be found on our Privacy Policy page on our website. Visitors are required to read this Privacy Policy.
In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this website.
By using this website, you consent to Dukie In The Sky With Diamonds using and processing your details.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.